If you have an account registered with an email and have lost your access, click here, to recover your password.
However, if you haven't registered your account before, don't worry! Open a request with our Customer Experience team to retrieve it. You can do this through our form .
We can help through two different ways:
However, if you haven't registered your account before, don't worry! Open a request with our Customer Experience team to retrieve it. You can do this through our form .
We can help through two different ways:
- If you have made any purchase in this account: Send us the full nickname of the lost account (name + #numbers), an e-mail to be linked to the lost account and the complete invoice of the oldest purchase to the account.
- If you haven't made any purchase in this account: send us the full nickname of the lost account so we can investigate the better way of helping you recover this access!
This way you can continue your game where you left off. =)
Attention: We need the full nickname of your account to be able to recover it!